You Ask — We Answer
Have a particular question you want to ask? At Northhab Physio & Fitness, we’re here to guide you every step of the way. There’s no such thing as a stupid question when it comes to your health. Check out the answers to some our patients’ frequently asked questions below. If there’s something on your mind that isn’t mentioned here, please get in touch for more information.
Can I claim through my health fund?
Absolutely! Bring your health fund card and an on the spot claim can be made through our HICAPS facilities. You will only be required to pay the remaining gap. This will vary depending on your health fund and level of cover. We are preferred providers for Bupa and Medibank Private, which means you will receive a higher level of benefit and less out of pocket expenses at our practice.
What happens if I'm running late or cancel?
NorthHab has a very busy schedule! Please advise us if you are going to be late to your appointment. In order to keep all of our clients happy, we enforce a ten minute waiting rule-- if you are more than ten minutes late, we will have to reschedule your appointment. Additionally, we require eight hours notice if you need to cancel an appointment, otherwise a cancellation fee of $10 will apply. Your consideration with this also helps us to plan our staffing levels and avoid turning other clients away.
How long are appointments?
Appointments run for 30 minutes. Longer appointments are available on request at an additional cost.