Common Questions

You Ask — We Answer

Have a particular question you want to ask? At Northhab Physio & Fitness, we’re here to guide you every step of the way. There’s no such thing as a stupid question when it comes to your health. Check out the answers to some our patients’ frequently asked questions below. If there’s something on your mind that isn’t mentioned here, please get in touch for more information.

What happens in my initial appointment?

During the initial appointment a thorough assessment will be carried out on the injured area. This requires your physiotherapist to ask you questions regarding your injury and perform a number of special tests on the problem area to further diagnose the cause of your pain. Your physiotherapist will then discuss a treatment plan with you, outlining the likely frequency and duration of treatment. Hands-on treatment will be given during the initial appointment.

What do I bring with me?

We ask that any relevant medical reports, x-rays or scans be brought to appointments to ensure you are getting the best treatment possible. Ideally, wear loose, comfortable clothing. For some complaints, your physiotherapist may ask you to take off clothing items to better see and assess the injured area. Gowns are provided for this.

What is your new patient procedure?

At NorthHab, customer safety and comfort are paramount, and we ensure that this is reflected through our new patient procedure. Generally, we ask that new patients arrive ten minutes earlier to fill out initial paperwork. As with any other qualified physiotherapy clinic, we require all new patients to sign a form declaring their consent to be treated. All patients are encouraged to present any relevant medical documents. Our friendly receptionist will guide you through the process of your first appointment with us.

Can I claim through my health fund?

Absolutely! Bring your health fund card and an on the spot claim can be made through our HICAPS facilities. You will only be required to pay the remaining gap. This will vary depending on your health fund and level of cover. We are preferred providers for Bupa and Medibank Private, which means you will receive a higher level of benefit and less out of pocket expenses at our practice.

What happens if I'm running late or cancel?

NorthHab has a very busy schedule! Please advise us if you are going to be late to your appointment. In order to keep all of our clients happy, we enforce a ten minute waiting rule-- if you are more than ten minutes late, we will have to reschedule your appointment.  Additionally, we require eight hours notice if you need to cancel an appointment, otherwise a cancellation fee of $10 will apply. Your consideration with this also helps us to plan our staffing levels and avoid turning other clients away. 

How long are appointments?

Appointments run for 30 minutes. Longer appointments are available on request at an additional cost.